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Regional Director, Industry Partnerships Canada

Title: Regional Director, Industry Partnerships – Canada            Reports to: VP, Client Relations & Services

Location: Remote (reports into Durham NC)

Employment Status: Full Time Exempt

Position Summary:

Pharmacy Quality Solutions, Inc. (PQS), an expanding healthcare technology company involved in managing performance information related to the quality of medication management and use, is seeking a Regional Director Industry Partnerships – Canada to join our team. The Regional Director will work with the Vice President of Client Relations and Services and the senior management team to manage the PQS efforts related to health plan and pharmacy customers. The incumbent will lead PQS engagement projects and quality-based performance programs with payer clients in the managed care sector and pharmacy sectors.  They will maintain positive relationships with key accounts to ensure that customer needs are being met.  The Regional Director will also oversee the strategy for working with government groups across Canada.

Specific responsibilities include:

  • Direct efforts and projects developed between PQS and health plan/pharmacy clients in Canada
  • Oversee and manage the strategy to work with provincial governments related to PQS products including EQuIPPTM, the industry leading quality measurement application
  • Collaboration with internal PQS teams including the Information Services team regarding EQuIPPTM updates and support
  • Oversee efforts from support groups to help facilitate payer and pharmacy client services and reporting
  • Understand the variations between the US and Canadian Health Care systems and educate PQS leadership and staff
  • Build and maintain positive relationships with key payers including efforts to grow the pipeline of new potential managed care clients
    • Develop tailored approaches to manage relationships based on client needs
    • Includes visits to corporate headquarters for clients as well as frequent telephonic/email communications with clients
  • Build and maintain positive relationships with key pharmacy organization clients including efforts to grow the pipeline of new potential clients
    • Identify potential pharmacy clients and new business opportunities related to EQuIPP
    • Design and lead expansion of reporting capabilities for pharmacy client reporting and utilization of EQuIPP
    • Includes visits to corporate headquarters for clients as well as frequent telephonic/email communications with clients
    • Includes academia, regulatory groups (Colleges of Pharmacy), and Professional Associations
  • Need to integrate with data aggregators in the marketplace
  • Identify new potential payer and pharmacy client targets and enhanced services for existing clients to help contribute to revenue growth and maintenance of an active sales pipeline
  • Provide routine analysis of quality measure performance to clients with actionable recommendations
  • Direct efforts to achieve project goals and identify barriers preventing achievement of goals
  • Provide client-specific guidance on adoption of quality improvement processes that are enabled by EQuIPPTM. This will include meetings with a variety of management-level personnel within health plan and pharmacy organizations
  • Attend conferences and trade shows for pharmacy and payer groups
    • Staffing exhibits / presentations at national conferences are expected
  • Handle appropriate Support web-based tickets though Zendesk, covering questions from Canadian clients or potential clients
  • Respond to client inquiries about EQuIPPTM and triage the inquiries to the appropriate PQS staff for follow up
  • Working collaboratively with all PQS team members as well as PQA and Premier staff to ensure that PQS’s mission and strategic plan are carried out successfully
  • Other duties as assigned

 

Expectations:

  • Willingness to travel 15 – 20%
  • Across Canada
    • At least six days per quarter in-office time traveling to the Durham NC office to interact with staff and for in-person meetings
    • Fulfill role and responsibilities at the highest ethical standards
  • Commitment to delivering excellent services

Experience, Knowledge, and Skill Requirements:

  • Bachelor’s Degree – healthcare related field given preference (advanced degree preferred)
  • Prior experience in account management, health plan contracting, health plan network administration, and / or pharmacy contracting
  • 10+ years’ experience in a healthcare organization
  • Expertise in sales / leading new growth areas / launching new products
  • Understanding of quality measurement systems in the US and Canada
  • Exceptional communications, presentation and writing skills
  • Excellent work ethic, including the ability to achieve with minimal supervision
  • Ability to observe high levels of business protocol, maintain confidentiality, motivate, collaborate, multitask and prioritize projects and activities
  • Strong organizational, analytic, research and problem-solving skills
  • Ability to form and maintain relationships with senior internal and external executives
  • Must be able to work under pressure and meet sensitive timelines
  • Strong understanding of the Microsoft Office Suite especially Excel

How to Apply: Resume and cover letter should be emailed to: careers@pharmacyquality.com.

Pharmacy Quality Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.