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Pharmacy Account Manager

Pharmacy Account Manager  

We at PQS believe that improving patient health outcomes starts with quality measurement. With our flagship technology platform EQUIPP® as the foundation, we connect payers and providers who value measurement and share our mission to contribute to a healthier world.

We are small and nimble company, with the ability to deliver big impact. We connect major healthcare payers with 95% of pharmacies to serve millions of patients in performance-based programs managed by pharmacists. Managing and analyzing data for nearly 60 million lives, we give providers and payers insights to understand quality improvement opportunities. We care about elevating the role of pharmacy to make a difference in patient quality of life and hope that you do too!

As Pharmacy Account Manager, you will report to the Executive, Pharmacy Accounts and work closely with our Pharmacy Clients.

You will be responsible for client and contracting management of select pharmacy organizations and manage PQS efforts related to US-based pharmacy customers

The specific responsibilities for this role include, but are not limited to:

You will… 

  • Participate in PQS business and new product development in the pharmacy sector
  • Manage the services delivered to assigned pharmacy clients including monthly reporting efforts
  • Oversee development and execution of contracts with direct report for assigned pharmacy clients and their various support networks
  • Establish service levels for assigned pharmacy clients and improve engagement/embeddedness with EQUIPP® performance information
  • Develop communications with other account manager team members that will be shared with pharmacy team o Includes “PQS Monthly Notes” communication which is provided to all primary contacts of PQS’ Pharmacy clients o Monthly updates to Pharmacy “EQUIPP® Refresh Notice”
  • Contribute to Weekly Client Services calls and support a process of goal setting for individual accounts and overall goals and targets to reach those goals on an annual basis
  • Responsible for client relationship management with a select group of pharmacy clients
    • Build and maintain positive relationships with select pharmacy clients
    • Improve and expand user engagement and experience with EQUIPP® performance data
    • May include travel to corporate headquarters for select clients
    • Develop tailored approaches to manage relationships based on client needs
    • Provide client specific guidance on adoption of quality improvement processes that can impact performance measurement scores
    • Provide training and resources for clients as it relates to medication-related quality measures and specifically, use of EQUIPP®.
  • Attend Conferences and trade shows where community pharmacists are the primary audience
  • Improve utilization of EQUIPP® Support through Zendesk, covering PQS contract-related questions from pharmacies or general support questions from select pharmacy clients.
  • Work collaboratively with all PQS staff as well as its parent companies to ensure that PQS’s mission and plans are carried out successfully
  • Travel
    • Approximately 30% of the time will be spent out of the office

 

You have…

  • A Bachelor’s degree
  • Solid understanding of pharmacy marketplace
  • Solid understanding of quality measurement for medication use and management
    • Medicare Stars, HEDIS and/or pharmacy clinical services
  • Excellent communication skills and the ability to build/maintain customer relationship
  • Excellent work ethic, including the ability to achieve with minimal supervision
  • Ability to observe high levels of business protocol and to maintain confidentiality
  • Must be able to work under pressure and meet sensitive timelines
  • Understanding of quality measurement system

Outstanding candidates will have…

  • A Master’s Degree

You are the right person for PQS if you…

  • Thrive working in a small company environment where you can make a difference.
  • Have an entrepreneurship mindset.
  • Are innovative in your approach to work.
  • Are nimble in techniques to meet the needs of the business.
  • Have commitment to delivering excellent services.
  • Fulfill role and responsibilities at the highest ethical standards and maintain a professional image for PQS.

 

PQS is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

PQS is a small healthcare technology company with 40-60 employees.

 

Location: Durham, NC

Reports to: VP, Client Relations

Employment Status: Full Time Exempt

If you are interested in one of our open positions, please send us a note with your resume to careers@pharmacyquality.com.