Navigating the healthcare system in the United States can be a daunting and overwhelming experience for payers and providers alike. With its multitude of players, plans, members, and regulations, it can feel like a maze with no clear way out. This complexity can be compared to a drive on the Judge Harry Pregerson Interchange in Los Angeles, the country’s largest and most intricate network of highways.

Missed our previous post? We suggest you start here,

Why should consumer marketing, patient engagement, care experiences, quality outcomes, marketing effectiveness, and financial performance remain separate factors within a healthcare organization? The answer: They shouldn’t.

30 days.

Missed our previous post? We suggest you start here,

“You either win or you learn.” That was Philadelphia Eagles’ quarterback Jalen Hurts’ observation after the team’s 38-35 loss to the Kansas City Chiefs in Super Bowl LVII.

Missed our previous post? We suggest you start here, with “Introducing Healthcare Valuenomics”

Health systems, ACOs, and CINs looking to alleviate their labor shortages and sustainably reduce clinician burnout should consider the right technology to automate tasks and processes, minimizing data entry and creating space for cognitive work. This can improve productivity, increase retention and have a positive impact on care quality, patient capacity, and revenue.

To err is human. Under pressure or when faced with disorganized or hard-to-find information, we humans are even more likely to make errors. In other scenarios, missing a piece of information might have minor consequences, but in healthcare, it can significantly impact patient safety, operations, revenue, and even regulatory compliance. For payers and providers who support Medicare Advantage (MA) and Commercial Exchange plans, risk adjustment coding is highly susceptible to mistakes, not to mention a crucial operational task.

The healthcare system is witnessing a paradigm shift toward consumerism from decades of sluggish tech adoption. It is following the path of transformation that has taken place in several other industries like finance, travel, and hospitality. Patients in this age of consumerism are looking for the same level of connected and seamless experiences that they have been accustomed to with other industries, both inside and outside of the care settings.