Elevating Patient Care, Amplifying Business Impact

Like many Independents, Jignesh Gandhi worked for large chains before owning his first store in an outpatient setting. His clinical care expertise started with a rotation at Brigham and Women’s Hospital, then working with medical teams at several nearby clinics. He started giving care to the elderly Catholic sisters, going over their medications & providing counseling. As an example, Gandhi says, “Sister Mary, how are you doing? Hey, okay, don’t worry. I’ll call your doctor. This is how I started.”

Gandhi says, “At the end of the day, we all care about patients, saving them money, lives & everything, right? But pharmacists are losing revenue – the whole landscape is changing, & I need to replace income in the pharmacy somehow. Helping patients keeps my Star Ratings high & keeps me from losing reimbursement.” He tells a story familiar to many. “Right now, nobody wants to talk to the patients, nobody has time, but EQUIPP gives me time to talk to the patients.”

“It’s been very helpful giving me more data to provide better services to the patient.” His staff uses that information to counsel patients & helps them achieve healthier results. “This is how we impact their health & overall well-being on the clinical side.” Gandhi emphasizes, “To me, EQUIPP is a revenue-generating tool that helps me give better care to my patients in a more meaningful way. Each time I do something, I’m getting rewarded.”

As a pharmacy provider and entrepreneur, he recognizes the value of new EQUIPP Enhanced Services. “My latest success story is the A1C and blood pressure monitoring programs. I already cared for three patients, and it is really amazing. That’s pretty good money compared to dispensing one or two medications. So, it is worth it financially.”

Gandhi reminds his peers, “It is very important for us to pay attention to the EQUIPP gap closure opportunities that we are getting, like the blood pressure and A1C.”