Jeffrey Bratberg, PharmD, FAPhA, Clinical Professor at the University of Rhode Island College of Pharmacy talks about increasing quality outcomes through patient-first communication on the Quality Corner Show with Host Nick Dorich, PharmD, PQS Senior Manager of Pharmacy Accounts.
In this episode, Bratberg explains the value of adopting patient or people-first language in patient counseling and harm reduction communications. He also provides some examples where using updated language and terminology by the pharmacist or practitioner might encourage positive interactions. The full Season 3 Episode 17, “Increasing Quality Outcomes through Patient-First Communication,” is available to listen to using the embedded media player below.
