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PQS Trend Report Reveals Consumer Perceptions Towards Pharmacist Roles and How Pharmacies and Payers May Respond


The Pharmacy Quality Solutions Trend Report in Pharmacy Quality shows insights related to the future of pharmacy practice and pharmacies’ and payers’ readiness to meet consumer needs.  

Durham, North Carolina, May 29, 2019 — Pharmacy Quality Solutions (PQS), the leading technology provider of performance management services, released new findings from its first Trend Report in Pharmacy Quality.  The inaugural report revealed perceptions from consumers on pharmacist-provided services including differences among current and future roles.  The report also examined community pharmacy readiness for outcomes-based measurement and areas where payers and community pharmacies can connect to improve performance and optimize medication outcomes.

Specifically, in a consumer assessment of pharmacy use and vaccine administration, PQS found 40 percent of the respondents had never received a vaccine at a pharmacy, yet 55 percent of these respondents stated they were either comfortable or very comfortable receiving them at a pharmacy.  The insights on pharmacy vaccine administration and consumer comfort levels reveal a large opportunity to increase utilization overall, especially among certain pharmacy types.

Respondents representing community pharmacies also indicated point of care testing and biometric screening capabilities were areas of growth and focus, affirming pharmacy’s commitment to optimizing treatment outcomes.

This fall, PQS will release a supplement to the Trend Report which will contain data driven insights to help payers and pharmacies learn about unique population trends and quality measures through its expanding data science capabilities.

The report is currently available at or visit for a direct download.

PQS worked with a committee of industry representatives across payers, community pharmacies and external research partners to guide the approach and survey development. Surveys were administered in March and April to consumers, national and regional pharmacies, and payers.

About Pharmacy Quality Solutions, Inc.

Pharmacy Quality Solutions (PQS), is the leading provider of performance management services representing nearly 80% of Medicare Advantage payers and 95% of community pharmacies. PQS delivers the quality insights and guidance necessary to support its customers’ efforts to optimize the quality of medication management and use for their Medicare, Medicaid and commercial populations. Its industry-leading platform, EQuIPP™, provides dependable measurement and reporting on key medication use quality measures, including addressing medication adherence, gaps in care, and patient safety.  PQS provides measurement insights that are timely, actionable, and simply understood. For more information, please visit

For further information contact David Simoneaux at 919.864.9756 ext. 312 or



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